Terms And Conditions
Mundae Terms and Conditions for Cleaning and Restoration Services
Last Updated: May 29, 2026
These Mundae terms and conditions explain the service policies, website use rules, estimate process, scheduling expectations, payment terms, SMS communication terms, privacy and security notices, and customer responsibilities for Mundae Cleaning & Restoration.
These Terms and Conditions apply to your use of this website, your communication with Mundae Cleaning & Restoration, and any cleaning, restoration, inspection, estimate, or related service requested from Mundae Cleaning & Restoration.
By accessing this website, submitting a form, calling, texting, requesting service, scheduling an appointment, approving an estimate, or communicating with Mundae Cleaning & Restoration, you agree to these Terms and Conditions and all applicable laws and regulations.
If you do not agree with these Terms and Conditions, you should not use this website or request services from Mundae Cleaning & Restoration.
Acceptance of Terms
By using this website, you agree to comply with these Terms and Conditions of Use and all applicable federal, state, and local laws. You are responsible for following any laws that apply to your use of this website and any services requested from Mundae Cleaning & Restoration.
All content, images, text, graphics, logos, service descriptions, videos, icons, designs, and other materials on this website are protected by copyright, trademark, and other applicable intellectual property laws.
Website Use License
Mundae Cleaning & Restoration grants you permission to temporarily view or download one copy of the materials on this website for personal, non-commercial use only. This is a limited license and does not transfer ownership of any website content or materials.
Under this license, you may not:
- Modify or copy website materials.
- Use website materials for commercial purposes without written permission.
- Use website materials for public display without written permission.
- Attempt to decompile, reverse engineer, or interfere with any software, code, or website functionality.
- Remove copyright, trademark, or proprietary notices from website materials.
- Transfer website materials to another person or mirror them on another website or server.
- Use automated scraping, bots, crawlers, or data extraction tools except as permitted by standard search engine indexing.
- Upload, transmit, or introduce malware, viruses, malicious code, or harmful files.
- Attempt to gain unauthorized access to any website system, server, account, database, form submission, communication system, or network connected to this website.
This license automatically terminates if you violate any of these restrictions. Mundae Cleaning & Restoration may also terminate this license at any time. Upon termination, you must delete any downloaded materials in your possession, whether electronic or printed.
The website may contain technical, typographical, photographic, pricing, service-description, or informational errors.
Cybersecurity and Prohibited Website Activity
You agree not to misuse this website or any online system connected to Mundae Cleaning & Restoration. Prohibited activity includes attempting to bypass security controls, testing system vulnerabilities without written authorization, interfering with website performance, sending spam, submitting false or malicious form entries, impersonating another person, or using this website for unlawful purposes.
Mundae Cleaning & Restoration may restrict, block, report, or investigate activity that appears suspicious, abusive, fraudulent, automated, malicious, or unlawful.
No website, email system, SMS system, online form, or internet transmission is completely secure. Mundae Cleaning & Restoration makes reasonable efforts to protect information submitted through this website, but does not guarantee that unauthorized access, cyber incidents, service interruptions, or data loss will never occur.
Data Security and Breach Notice
Mundae Cleaning & Restoration may collect and maintain information needed to respond to service requests, schedule appointments, prepare estimates, communicate with customers, document projects, process payments, support insurance-related documentation, and operate the website.
This information may include names, phone numbers, email addresses, property addresses, service details, photos, videos, inspection notes, moisture readings, invoices, insurance-related information, SMS records, call records, and form submissions.
Mundae Cleaning & Restoration uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
If Mundae Cleaning & Restoration becomes aware of a data security incident involving sensitive personal information, Mundae Cleaning & Restoration will review the incident and provide notices when required by applicable law.
Online Forms, Photos, and Customer-Submitted Information
When you submit information through this website, by email, by SMS, by phone, or through another communication method, you represent that the information is accurate and that you are authorized to provide it.
You should not submit highly sensitive information through website forms unless specifically requested. This includes Social Security numbers, full financial account numbers, medical records, passwords, or unrelated private information.
If you send photos, videos, documents, insurance information, or property details to Mundae Cleaning & Restoration, you authorize Mundae Cleaning & Restoration to review and use that information for service evaluation, scheduling, estimating, documentation, project communication, insurance-related support, quality control, legal compliance, and business records.
Third-Party Services, Hosting, Analytics, and Communication Tools
This website and Mundae Cleaning & Restoration’s communication systems may rely on third-party service providers, including website hosting providers, form tools, email platforms, SMS platforms, phone systems, analytics tools, advertising tools, CRM systems, payment processors, scheduling systems, and other business technology providers.
Mundae Cleaning & Restoration is not responsible for third-party platform outages, security failures, service interruptions, tracking technologies, privacy practices, or terms of use. Your use of third-party websites or platforms may be governed by their own terms and privacy policies.
Cookies, Analytics, and Tracking Technologies
This website may use cookies, pixels, analytics tools, advertising tools, call tracking, and similar technologies to operate the website, understand website traffic, improve marketing, measure performance, and respond to customer interest.
You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.
For more information about personal information collection and use, please review Mundae Cleaning & Restoration’s Privacy Policy.
Service Estimates and Site Inspections
Any estimate provided by Mundae Cleaning & Restoration is based on the information available at the time of review. Final pricing may vary depending on site conditions, damage severity, contamination level, moisture readings, affected materials, accessibility, labor needs, equipment requirements, disposal needs, insurance documentation requirements, and any additional work discovered during service.
For water damage restoration, fire damage cleanup, mold remediation, biohazard cleanup, reconstruction, cleaning services, air duct cleaning, dryer vent cleaning, and related services, an on-site inspection may be required before a final scope of work or final price can be confirmed.
Phone estimates, online estimates, photos, videos, or verbal descriptions may help Mundae Cleaning & Restoration understand the situation, but they do not always represent the full condition of the property.
If a written estimate, work authorization, invoice, or service agreement contains terms that differ from these Terms and Conditions, the written project-specific agreement will control for that service.
Emergency Cleaning and Restoration Services
Mundae Cleaning & Restoration may provide emergency response services for water damage, fire damage, mold remediation, biohazard cleanup, storm damage, sewage backup, and related restoration needs.
Response times may vary based on location, weather conditions, technician availability, access to the property, safety concerns, road conditions, severity of the event, and the number of active emergency calls.
Mundae Cleaning & Restoration makes reasonable efforts to respond quickly, but no specific response time is guaranteed unless confirmed in writing.
Customer Responsibilities
Customers are responsible for providing accurate contact information, property access, service details, known hazards, insurance information when applicable, and authorization to perform approved work.
Customers are also responsible for securing valuables, personal documents, medications, firearms, cash, jewelry, fragile items, sentimental items, and other important belongings before service begins when reasonably possible.
If a customer, tenant, property manager, or representative fails to provide safe access, accurate information, or required approvals, service may be delayed, rescheduled, limited, or declined.
Insurance and Claims
Mundae Cleaning & Restoration may assist customers by providing documentation, photos, estimates, invoices, moisture readings, service notes, and other project-related information for insurance purposes when applicable.
However, insurance coverage decisions, claim approvals, deductibles, exclusions, depreciation, reimbursement amounts, and payment decisions are determined by the insurance carrier, not by Mundae Cleaning & Restoration.
Mundae Cleaning & Restoration does not guarantee that an insurance company will approve, pay, or reimburse any claim, service, estimate, or invoice.
The customer remains responsible for payment unless otherwise agreed in writing.
Health, Safety, and Property Access
Certain cleaning and restoration services may involve hazardous or unsafe conditions, including mold, sewage, biohazard materials, blood or bodily fluids, smoke damage, fire damage, contaminated water, structural damage, electrical hazards, chemical exposure, poor indoor air quality, or unstable building materials.
Mundae Cleaning & Restoration may limit access to affected areas for safety reasons. Customers, occupants, tenants, employees, pets, and visitors may be required to stay away from work areas during inspection, cleaning, drying, demolition, remediation, or reconstruction.
Mundae Cleaning & Restoration may decline, pause, or stop service if conditions are unsafe, access is restricted, required approvals are not provided, or the work area presents unreasonable risk.
Mold, Biohazard, and Contamination Services
Mold remediation, biohazard cleanup, sewage cleanup, trauma cleanup, and other contamination-related services may require specialized cleaning procedures, containment, personal protective equipment, disposal methods, air filtration, and post-service clearance inspection or testing.
In some cases, third-party testing, mold assessment, environmental inspection, or clearance testing may be recommended or required before, during, or after service.
Mundae Cleaning & Restoration does not guarantee that mold, odors, contaminants, or airborne particles will not return if moisture sources, ventilation problems, plumbing issues, roof leaks, humidity problems, or other underlying causes are not corrected.
Payments, Deposits, and Cancellations
Payment terms may vary depending on the type of service, project size, insurance involvement, emergency response, required materials, and approved scope of work.
Mundae Cleaning & Restoration may require deposits, progress payments, or payment upon completion. Any payment terms provided in a written estimate, invoice, authorization form, or service agreement will control over general website language.
Cancellations, missed appointments, denied access, or last-minute rescheduling may result in fees if technicians have already been dispatched, equipment has been reserved, materials have been ordered, or work has begun.
Unpaid balances may be subject to collection activity, late fees, legal fees, or other remedies permitted by law and by the applicable written agreement.
Photos, Documentation, and Project Records
Mundae Cleaning & Restoration may take photos, videos, moisture readings, inspection notes, service records, and other documentation before, during, and after service. This documentation may be used for project records, customer communication, insurance support, quality control, safety review, training, legal compliance, or business records.
Mundae Cleaning & Restoration will make reasonable efforts to respect customer privacy and avoid unnecessary capture of personal or sensitive information.
Project photos or documentation used for marketing, training, or public examples will not intentionally disclose private personal information without appropriate permission where required.
Website Information and Accuracy
The materials on this website are provided for general information only. Mundae Cleaning & Restoration makes reasonable efforts to keep website content accurate and current, but does not guarantee that all information is complete, error-free, or up to date.
Service descriptions, availability, pricing, response times, service areas, and project examples may change without notice.
Website content should not be considered a final estimate, professional inspection, environmental report, insurance approval, or guarantee of service outcome.
Disclaimer
The materials and information on this website are provided “as is.” Mundae Cleaning & Restoration disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, website availability, data security, or uninterrupted access.
Mundae Cleaning & Restoration does not guarantee that this website will be uninterrupted, secure, error-free, or free of viruses, malware, harmful code, unauthorized access, or harmful components.
Limitation of Liability
To the fullest extent permitted by law, Mundae Cleaning & Restoration and its owners, employees, contractors, suppliers, technology providers, and representatives shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of this website, internet communications, third-party platforms, or services, including but not limited to loss of data, loss of profits, business interruption, loss of use, service delays, cyber incidents, unauthorized access, website errors, or damages caused by conditions outside Mundae Cleaning & Restoration’s control.
Mundae Cleaning & Restoration is not responsible for pre-existing damage, hidden conditions, structural defects, construction defects, plumbing failures, roof leaks, electrical issues, mold sources, contamination sources, customer-provided information errors, third-party platform failures, or other conditions not caused by Mundae Cleaning & Restoration.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
External Links
This website may contain links to third-party websites. Mundae Cleaning & Restoration is not responsible for the content, privacy practices, terms, accuracy, cybersecurity practices, or reliability of any external websites.
The inclusion of a link does not imply endorsement. Use of any linked website is at your own risk.
SMS Communications
By providing your mobile number and opting in to receive text messages from Mundae Cleaning & Restoration, you agree to receive SMS messages related to your service request, appointment scheduling, project updates, estimates, dispatch coordination, documentation, payment reminders, and other service-related communications.
Consent to receive SMS messages is not a condition of purchasing services.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact Mundae Cleaning & Restoration directly.
SMS consent and phone numbers collected for SMS communication will not be sold, rented, or shared with third parties for their marketing purposes. SMS information may be used only as needed to provide Mundae Cleaning & Restoration services, respond to your request, communicate about your project, or comply with applicable law.
For more information, please review our Privacy Policy and these Terms and Conditions.
Privacy
Use of this website and communication with Mundae Cleaning & Restoration may involve the collection of personal information, including contact details, property information, service details, photos, videos, messages, call records, SMS records, form submissions, analytics data, and other information needed to respond to your request or provide services.
Please review our Privacy Policy for more information about how Mundae Cleaning & Restoration collects, uses, protects, shares, stores, and manages personal information.
Changes to These Terms
Mundae Cleaning & Restoration may update, revise, or modify these Terms and Conditions at any time without prior notice. Any changes will be effective when posted on this website.
By continuing to use this website, submit forms, communicate with Mundae Cleaning & Restoration, or request services after changes are posted, you agree to be bound by the updated Terms and Conditions.
Governing Law and Venue
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict of law principles.
Any dispute related to this website, these Terms and Conditions, online communications, data submissions, or services provided by Mundae Cleaning & Restoration shall be handled under Texas law.
When permitted by law, venue shall be in the appropriate state or federal courts located in Harris County, Texas.
Contact Information
For questions about these Terms and Conditions, website use, privacy and security, service policies, scheduling, estimates, SMS communications, or customer responsibilities, please contact Mundae Cleaning & Restoration.
Mundae Cleaning & Restoration
Houston, Texas
Phone: (713) 777-7700
Website: mundae.com